If the phone is enclosed with a case remove the case the case may be putting pressure on the screen which makes it think the user is tapping there. Make sure the screen is clean and free of any conductive materials like any metals. The phone will not let the user make selections requiring the use of the touchscreen because it does not respond to the users input.
If cleaning does not help, you need to replace the port. If the Power Brick is not faulty and is connected to the phone, yet nothing powers up then the Charging Port is faulty, try cleaning the port using canned air to blow into the port, a cotton swab to gently push dust out of the port, or use a needle wrapped in double sided tape to clear debris from the port. If the phone powers up but does not charge or if the phone only powers up when connected to the power brick then the battery is faulty. Also try a different charger cord to see if that is faulty. If the Power Brick is not faulty make sure it is connected to the phone. If it is not then the Power Brick or power cord may be faulty. If it is make sure the light on the power brick is lit. Fix Moto X pure won’t turn on after battery, screen replacementĬheck to see if the power cord is plugged in. The device will restart and go through the boot-up sequence. Press and hold the Power and Volume Up buttons for 10-20 seconds.
If the device is unresponsive or frozen, displays a blank or black screen, or will not respond when the power button is pressed, perform a forced restart.
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